Privacy Policy

• General

  Bitstarz.com recognizes the importance of data privacy. Privacy Policy explains how we process - gather, use, share, and protect your personal information while ensuring full compliance with relevant data protection laws.

  Definitions we use:

  1. Personal data: Any data relating to an identifiable natural person, including but not limited to full name, address, identification numbers, financial details, and gaming History.

  2. Processing: Any operation performed on personal data, such as collection, storage, or Disclosure.

  3. Data Subject: The individual to whom the personal data pertains.

• Data Collection: what, how and what for we are processing data?

  Personal data may be obtained:

  1. Directly through account registration, gameplay, and customer support interactions.

  2. Automatically via cookies, tracking technologies, and website usage monitoring.

  3. From Third Parties including financial institutions, regulators, and fraud prevention Agencies.

  We may collect and process the following categories of personal data:

  1. Account Registration Data: Full name, date of birth, identification documentation,residential address, email, and contact details.

  2. Financial & Transactional Data: Bank details, payment card information, deposits,withdrawals, winnings, and other gaming-related transactions.

  3. Gaming Data: Gameplay activity, wager details, win/loss history, and game preferences.

  4. Technical Data: IP address, geolocation, device data, etc.

  5. Identity Verification Data: Official identification documents for Know Your Customer (KYC) and anti-money laundering (AML) compliance.

  6. Other information needed to deliver gaming experience.

  We process personal data for the following purposes:

  1. Account Administration: Establishing and maintaining user accounts

  2. Financial Transactions: Securely processing deposits, withdrawals, and payouts

  3. Gaming Services: Facilitating fair and responsible gaming.

  4. Legal & Regulatory Compliance: Meeting obligations under AML laws and gambling regulations.

  5. Marketing Communications: Sending promotional offers, subject to user consent.

  6. Fraud Detection & Prevention: Ensuring platform security and integrity.

  7. User Experience Enhancement: Optimizing website and service performance.

  Processing is carried out under the following legal grounds:

  1. Contractual necessity – Essential for fulfilling service agreements.

  2. Legal obligation – Required under gambling and AML laws, other regulatory requirements we should comply with.

  3. Legitimate interest – To ensure platform security, prevent fraudulent activities, enhance user experience, conduct business analytics etc.

  4. Consent – Obtained for marketing and optional services.

  We do not process your data longer than it is needed for the purposes outlined above.

  We retain personal data only for as long as necessary for legal, regulatory, and business purposes. Financial and transactional data will be retained for a minimum of five years as required by AML regulations.

  Security measures we take:

  Appropriate security measures, including encryption and restricted access, are implemented to protect your data. In case of a data breach, affected individuals and regulatory authorities will be notified as required by law.

• Data sharing

  We may share or disclose your personal data to the following categories of recipients:

  1. Service providers carrying out activities that are related or instrumental to our business and operational activities (such as IT or storage,marketing services, legal counsels, etc.);

  2. Public authorities;Third parties in the event of corporate transactions or operations (e.g., in the event of mergers and acquisitions, reorganizations, or sale of businesses or assets).

  3. If your personal data is shared internationally, we ensure it remains protected by implementing robust security measures, such as data transfer agreements or verifying that the destination country meets the required privacy regulations.

  Certain employees of the Company — including the Data Protection Officer, Money Laundering Reporting Officer, Payments and Anti-Fraud Analysts, Customer Support Agents, Customer Retention Specialists, VIP Player Managers, and other designated personnel — may access your personal information as required to perform their duties and provide you with support.

  All employees with access to, or involved in the processing of, player personal information are bound by confidentiality agreements and are required to handle such data in accordance with applicable gaming regulations, data protection laws, and privacy standards.

• Data Subject Rights

  As an individual you have the right to access and control your personal data held by BitStarz.com. These rights include:

  1. Right to Be Informed about how your data is collected and used.

  2. Right of Access – you may request, free of charge, a copy of your personal data. You may exercise this right by contacting us.

  3. Right to Rectification – request correction of inaccurate or incomplete data (supporting documents may be required).

  4. Right to Object – object to data processing where it affects your fundamental rights, unless we can demonstrate overriding legitimate grounds.

  5. Right to Erasure – request deletion of your data where there is no legal basis to retain it.

  6. Right to Data Portability – request transfer of data you provided, in a structured, commonly used format.

  7. Right to Withdraw Consent – withdraw your consent at any time without affecting prior lawful processing.

  You may exercise your rights above by submitting your request in writing.

• Cookies

  In order to make your visit to the Website more user-friendly, to keep track of visits to the Website and to improve the service, BitStarz.com collects a small piece of information sent from Your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). You must note, however, that turning off cookies may restrict Your use of the Website.

• Protection of minors

  Our services are restricted to individuals aged 18 years or older. If we become aware of data collection from minors, it will be promptly deleted.

• Policy Updates

  This Privacy Policy may be updated periodically to reflect legal or business changes. Users will be notified of significant modifications. If you have questions regarding the following Privacy Policy contact us at [email protected]