Sometimes you just need answers, whether it’s about a bonus, a game quirk, or why your cat is sitting on the keyboard while you’re mid-spin. Luckily, you don’t have to send smoke signals or shout into the void to reach BitStarz, with the casino offering a number of ways to contact its support team.

Traditionally, our on-site Live Chat function would have been a player’s go-to option. We have, however, evolved with the times and now offer 24/7 access to our support team through both WhatsApp and Telegram, giving you the flexibility to communicate with us on your terms.

The goal isn’t to wow you with tech. Rather, it is to give you whichever route feels easiest when you need a hand. Whether you’re asking about a withdrawal, a promo, or a slot that’s giving you attitude, help is always just a click or a tap away.

Access Our Support Channels

Quick access to all of our support channels is available at all times on every page of the website, both on the desktop and mobile portals.

If you’re on your mobile device, simply click the round light blue speech bubble icon in the bottom right-hand corner of your screen. Once you do, you’ll be given the option to open a Live Chat session or jump to the WhatsApp or Telegram support channels.

For those who prefer to play through the casino’s desktop portal, you can either click on the light blue speech bubble icon in the bottom right-hand corner to launch a Live Chat session or click the green HELP button in the centre of the right-hand side of your screen to access the full suite of support channels available to you.

World-Class Casino Support

If you’re curious about who’s on the other end of the line, there’s a bit of reassurance in knowing that our support crew has been recognised beyond the BitStarz bubble.

Over the years, the team has picked up awards from the industry’s most trusted gatekeepers, including CasinoMeister’s Best Customer Service Award and a nod for Best Customer Service and Casino Representative of the Year.

These are awards that we are most proud of because they are proof positive that we care about ensuring that our players get the best customer experience possible.